Support Center
Please direct your inquiry to the relevant department for the fastest response.
For ID registration, Topup, and Wash (Cuci).
Live Chat / WhatsAppResponse: Instant
Chat on WhatsApp →For app crashes, installation errors (iOS 18), or game bugs.
tech@do-it.orgResponse: 4-6 Hours
Submit Ticket →For agent inquiries and marketing collaborations.
partners@do-it.orgResponse: 24 Hours
Apply Now →Operational Hours
While our Customer Support is 24/7, banking transactions depend on local bank maintenance schedules.
| Service | Availability | Average Time |
|---|---|---|
| Customer Support | 24 Hours / 7 Days | < 3 Minutes |
| Deposit Processing | 24 Hours / 7 Days | 1-5 Minutes |
| Withdrawals | 09:00 AM - 11:59 PM | 10-15 Minutes |
| Bank Maintenance | 12:00 AM - 06:00 AM | Delayed |
Complaint Escalation Policy
If you are unsatisfied with the resolution provided by our front-line support, you may escalate your case to our Management Team.
Step 1: Request a "Case ID" from the Live Chat agent.
Step 2: Email complaints@do-it.org with your Case ID and screenshots of the conversation.
Step 3: A Senior Manager will review the chat logs and respond within 48 hours. Their decision is final.
Visit Our HQ
For official visits or verification (Appointment Only).